Refund policy

RETURNS

For the Buyer

UAartsy is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop. If you have a problem with a transaction, it's best to contact the seller directly. Sellers are also encouraged to contact you if they experience any issues. 

If the Seller is not responsive, please email info@uaartsy.com to contact the Marketplace Facilitator.

 

For the Seller

As a seller on UAartsy, you’re expected to clearly state your policies regarding returns and refunds in your shop policy, This includes:

• Whether or not you accept returns
• The time frame in which you may accept a return
• Who will pay for the cost of return shipping for any items that are sent back to you.

If you do have a problem with a transaction, it’s best to contact the buyer directly. Buyers are also encouraged to contact you if they experience any issues.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@UAartsy.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.